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Centro de Ayuda 

  • How to buy?
    There are two ways to make a purchase at “without registering” or “registering ”, where your data will be saved for future purchases. To place an order in either of the two modes, you must click on the product you are interested in, select its quantity and finally choose: "Add to cart". Once you have selected all the products you want to buy, go to the top right and click on your shopping basket, there you will see more details. To continue, click the “Checkout” button. Fill in the shipping address information, click on the "Continue" button, then verify your order and finally choose your Payment Method. Once you finish, click "Continue" to proceed with the payment.
  • Is it necessary to register compar ?
    We want to make your purchase quick and simple, so registration in our store is not necessary. Take into account that when you place an order we will need you to provide us with relevant data to send you the product (email, address and name). In addition, if you subscribe, you can enjoy exclusive promotions.
  • Where do they ship?
    Our shipments are made throughout the Mexican Republic. If you are from another part of the Republic, don't worry! We also send your order. If you have problems you can contact us here
  • What are the payment methods?
    For your confidence, we have several secure payment methods. Just choose the one that suits you best: credit or debit card, Oxxo or bank transfer, etc. Once your payment is made, we will proceed to verify it to immediately pack and send the order to your address.
  • ¿Cuánto es la duración del producto?
    Empaquetado llega a durar por más de 20 años
  • How long it take to get my shipment?
    We try that your shipment does not exceed 24 hours in the metropolitan area of Nuevo León, however, the maximum term is 5 business days, which begin to count from the payment or transfer for the final amount. Take into account that delays may occur during transport, due to weather conditions, product availability, and other factors outside Gourmont.
  • What are the shipping prices?
    Our scheduled shipments next day delivery only in Monterreyis $99 mxn. Shipping to the metropolitan area the cost is: $150 MXN We also have the express shipping method, the cost of it is calculated automatically when entering the address, the main factor to determine the cost is the distance between our warehouse and your address.
  • Can my order be cancelled?
    Yes, as long as it is done on time, that is, before it is delivered to the parcel company. Otherwise, the cancellation will not be valid, since you are dealing with food products.
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